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Free for first Full-Time Agent; $49/mo add'l f-t Agents; $1/hour for Flex Agents

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Desk.com

Contact:
Alyson Button Stone, Marketing Tactician
API:
http://dev.desk.com/
Categories:
CRM, HelpDesk
These products integrate with us:
Google Apps, Google Apps

Product Info

Desk.com is a social, mobile, simple, and affordable solution to the massive demand of today's social customers. It's the social help desk--a customer support platform for businesses that operate in real time. It reaches effortlessly across multiple channels like email, voice, mobile, community forums, Twitter, Facebook, and more. All your customer inquiries appear in a single, organized Agent Desktop where they can be handled quickly and efficiently by your front-line support staff.

Desk.com Mobile puts a help desk right in the pocket of any employees who interacts with your customers.

Desk.com's Customer Wow Pricing starts with a FREE full-time Agent. Anyone can participate part-time as a Flex Agent for $1 per hour. Additional full-time Agents are $49 per month.

About Assistly, Inc.

Assistly is a hosted customer support platform for businesses that operate in real time. It reaches effortlessly across multiple channels like email, voice, mobile, and social media, and combines them into a single framework that is instantaneous, knowledge-rich, and extremely high leverage.

Assistly provides a comprehensive view of each customer, and turns that into actionable information. By flowing all of the customer touchpoints into a single unifying structure – one that is accessible by everyone in an organization – Assistly makes it easy for companies to “wow” their customers efficiently and cost effectively.

Assistly's innovative payment system makes it possible for all employees to participate in a culture of customer service. Monthly service fees are based on actual usage. Full-time agents can use the system for unlimited hours, and other employees participate hourly and pay usage fees only for the time they log.

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